Our Service Guarantee – Backed by Experience, Built on Accountability
The Cholla Trailers Service Guarantee
When you choose Cholla Trailers, you are choosing a peace of mind backed by over 40 years of local structural excellence. We stand firmly behind the caliber of our custom manufacturing, the integrity of our welding, and the transparency of our customer service.
Our promise to every commercial fleet driver, contractor, and recreational hauler spans across three foundational pillars:
Structural Weld & Craftsmanship Integrity
We guarantee the structural integrity of our custom-manufactured trailers and heavy-duty frame repairs. Our team utilizes only high-grade, structurally sound steel and premium aluminum alloys. Every weld is laid with absolute precision to ensure optimal structural penetration, guaranteeing that under rated operating loads, our metal fabrications will stand the test of rugged desert roads.
Proactive Safety Verification
We promise never to return a trailer to the road without verifying its safety markers. Every single trailer that undergoes maintenance or fabrication in our Tucson facility is subjected to a comprehensive multi-point safety review. We guarantee that your trailer’s wheel bearings, electronic lines, sub-structures, and brake responses are thoroughly evaluated by a professional before sign-off.
Transparent, Accurate Estimating
We eliminate the stress of surprise shop invoices. We guarantee that the price we quote you after our initial assessment is the price you will pay for that scoped work. If our technicians discover hidden structural damage or failing components during a teardown, we guarantee that we will halt work, contact you with detailed explanations, and gain your explicit authorization before proceeding.
Your trust is our most valuable asset. If any aspect of our service does not meet your expectations, let us know, and we will make it right.
Need Help? Contact Us
Have questions about our warranty? Need to schedule follow-up service? We’re always here to help.
Cholla Trailers – Committed to Quality, Guaranteed Every Mile.
What’s included in the 12-month / 12,000-mile guarantee?
It covers both parts and labor for any qualifying repair or installation.
Do you provide written estimates?
Yes. All work begins with a written quote for full transparency.
Who performs the repairs?
Our ASE-certified technicians carry out all repairs using professional-grade tools and materials.
What if something breaks again after the repair?
If it’s within warranty, we’ll inspect and repair the issue at no cost to you.
Does this warranty cover commercial trailers?
Yes, all customers — including commercial fleet operators — are covered under our standard warranty.
Do I need to keep my receipt?
Yes, it helps us quickly locate your service record and confirm coverage.